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11hibaji FAQ — All Your Answers in One Place

If you ever have questions while using 11hibaji, you'll find the answers right here. From accounts and payments to security and promotions — everything is covered in detail.

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About 11hibaji

A quick overview of the platform's key features before you dive into the FAQ

Fast Deposits & Withdrawals

Deposit in just a few minutes via bKash or Nagad. Withdrawals are typically processed within 24 hours — with no hidden charges.

Complete Data Security

All transactions and personal data on 11hibaji are protected by 256-bit SSL encryption. Your data is never sold to third parties.

Regular Promotions & Bonuses

The Latest Promotions section is refreshed every week with new offers — cashback, free spins, and reload bonuses. VIP members receive exclusive offers not available to the general public.

24/7 Bangla Support

The 11hibaji support team is available in English. Reach out via Live Chat or email for a prompt response — any time of day or night.

Mobile App Features

Download the 11hibaji app for biometric login, push notifications, and faster performance. Available on both Android and iOS.

Track Your Betting History

Once logged in, you can view your full betting history, transaction records, and results right from your account dashboard — completely transparent.

Question List

If you don't find your answer, please contact support.

support@11hibaji.best

Frequently Asked Questions (FAQ)

The most frequently asked questions from 11hibaji users, with detailed answers

11hibaji is built primarily for users in Bangladesh, so the interface defaults to Bengali. That said, you can switch the platform language whenever you like.
  • After logging in, go to Account Settings — you'll find the Language option there.
  • Both Bengali and English are available. Once you select your preferred language, the page will refresh and display everything in that language.
  • You can also change the language on the mobile app the same way: go to Settings → Language.
  • After changing the language, all navigation, button labels, and the support chat interface will display in your selected language.

Tips: If you use 11hibaji in Bangla, you can communicate with the support team in Bangla — the most convenient option for Bangladeshi users.

11hibaji offers two separate options for temporarily suspending or permanently closing your account.

For a temporary break (cooling-off or self-exclusion):
  • Go to Account Settings → Responsible Gaming → select Cooling-Off Period.
  • You can take a temporary break lasting anywhere from 24 hours to 30 days. During this period, deposits and gaming will not be available.
  • For long-term self-exclusion, options range from 3 months to 5 years, or you can opt for a permanent exclusion.
To permanently close your account:
  • Send an email to support@11hibaji.best with the subject line "Account Closure Request".
  • Provide your registered mobile number and reason for closure — your account is typically deactivated within 24 hours.
  • If you have a remaining balance, withdraw it before closing your account — retrieving funds after closure can be complicated.
Learn More Responsible Gaming Visit the page.

In most cases, after making a payment via bKash or Nagad, 2 to 10 minutes funds will be credited to your 11hibaji wallet. In some cases, network or payment gateway delays may extend this to up to 30 minutes.

If funds haven't arrived after 30 minutes:
  • Check your bKash/Nagad app for a transaction confirmation message — if no confirmation was received, your funds were not deducted.
  • Check whether the transaction shows a "Pending" status in your 11hibaji account's transaction history.
  • Contact us via live chat or at support@11hibaji.best with your transaction time, amount, and bKash/Nagad number.
If a Payment Fails:
  • If money has been deducted from your bKash/Nagad but hasn't been credited to your 11hibaji account, send a screenshot to support — the issue is usually resolved within 6 hours.
  • The minimum deposit amount is ৳500 — any amount below this will be rejected by the system.
  • Always deposit from a payment account registered in your own name — using someone else's account will slow down verification.

Checking your betting history and transaction records on 11hibaji is straightforward — once you're logged in, everything is accessible right from your account dashboard.
  • Betting History: Log In → Account → Betting History. This section displays a full list of your bets, including date, market type, stake amount, odds, and outcome.
  • Transaction History: Login → Account → Transactions. You'll find a full record of deposits, withdrawals, and bonus credits here.
  • You can filter by date range to view records from any specific time period.
  • On the mobile app, you can check the same details under Profile → History.
  • If you need a detailed breakdown of a specific transaction, contact support and a PDF statement can be provided.

Please Note: Everything in 11hibaji's History section updates in real time — every bet you place is recorded instantly.

11hibaji uses multiple layers of security to protect your personal information and funds.

Technical Security:
  • 256-bit SSL Encryption: All your transactions and personal data are encrypted before reaching our servers — no one can intercept them in transit.
  • Password Hashing: Passwords are never stored in plain text — only encrypted hashes are retained.
  • Two-Factor Authentication (2FA): Enabling 2FA from Account Settings adds an extra layer of protection to your login.
Financial Protection:
  • Player funds are held separately from the company's operational funds.
  • Identity verification is required at the time of withdrawal — this is in place to protect your funds.
Privacy:
  • Your personal information is never sold or shared with any third party.
  • Learn More Privacy Policy View the page.

No — 11hibaji does not permit anyone under the age of 18 to create an account or use the platform. This is a strict, non-negotiable policy with no exceptions.
  • You are required to enter your date of birth during registration — if you are under 18, the system will automatically reject your registration.
  • In cases of doubt, users may be asked to verify their age with an official government-issued ID (NID or birth certificate).
  • If it is later discovered that someone registered using a false age, the account will be immediately closed and any associated balance may be forfeited.
  • If you believe your child is using 11hibaji, contact support@11hibaji.best immediately — the matter will be investigated and appropriate action will be taken.

For Parents: If minors are present in your household, please install parental control software on your devices. No 11hibaji advertisement is directed at or intended for minors.

All active promotions and bonus offers on 11hibaji Latest Promotions Available together in one section.

Types of Promotion Updates:
  • Weekly Offers: New reload bonuses and cashback offers drop every week — they typically go live from Monday.
  • Event-Based Offers: Special promotions run during major cricket series, IPL, World Cup, and football leagues.
  • VIP Offers: VIP members receive exclusive promotions that aren't visible on the public page — you'll only see them once you're logged in.
  • Birthday Bonus: A special bonus is automatically credited on your registered birthday.
Quick ways to find out:
  • Keep push notifications turned on in the 11hibaji app and you'll be notified the moment a new offer goes live.
  • Promotional newsletters are sent to the email address you registered with — keep that subscription active and you'll never miss an offer.

11hibaji FAQ — Why This Page Was Created

Every day, thousands of new and returning members reach out to 11hibaji support with various questions. The most frequently asked questions — along with detailed answers — are all compiled on this FAQ page, so you don't have to wait for support.

The 11hibaji FAQ page is updated regularly. Whenever new features are added to the platform or policies change, new questions and answers are added here. So if you're unsure about anything, check this page first — you'll find answers to most questions right here.

If your question isn't covered in this FAQ, reach out directly via live chat or email. The 11hibaji support team communicates in Bengali and responds promptly on all working days. For urgent matters related to security or payments, you can typically expect a reply within 1 to 3 hours.

Still have questions? Contact our support team.

If you can't find your answer in the FAQ, the 11hibaji team is always ready to help.

Live Chat

Click the live chat button on the platform for an instant response.

Always Active (24/7)
Email Support

Use email to send detailed descriptions or screenshots of your issue. Responses typically arrive within 6–24 hours.

support@11hibaji.best
Responsible Gaming

For specialized assistance with gaming issues or account security, please reach out through a separate contact.

Visit the Responsible Gaming Page
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Register on 11hibaji and start your journey on Bangladesh's most trusted gaming platform. Claim your welcome bonus and enjoy cricket betting, Live Casino, and jackpots.

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Responsible Gaming Notice

11hibaji is strictly for users aged 18 and above. Gaming is for entertainment purposes only — it is not a guaranteed source of income. Always play within your means.

Learn More: Responsible Gaming | Terms & Conditions

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