11hibaji Privacy Policy — Your information is completely secure

This Privacy Policy applies to users of the 11hibaji website (11hibaji.best) and mobile application. By registering or using 11hibaji's services, you are deemed to have consented to the data collection and usage practices described in this policy.

11hibaji places the highest priority on user privacy. We only collect information that is necessary for providing our services, maintaining security, and meeting legal obligations. No unnecessary data is collected, and collected data is never used beyond its stated purpose.

This policy may be updated at any time. For significant changes, a notice will be posted on the platform and the revision date at the top of the policy will be updated accordingly.

11hibaji collects information from various sources. Below is a detailed breakdown of what types of data are collected and how.

Information collected at registration:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• Preferred username & password (encrypted)
• Government-issued ID details for KYC verification (where applicable)

Information collected automatically while using the platform:

• IP address and device type
• Browser Information & Operating System
• Login time, session duration, and usage patterns
• Gaming & Betting History (linked to account)
• Cookies & local storage data (see Section 6 for details)

Transaction information:

• Deposit and withdrawal dates, amounts, and methods
• Mobile banking number used (bKash/Nagad)
• Transaction Reference Number

11hibaji uses the information it collects solely for specific, legitimate purposes. Each purpose is outlined clearly below.

11hibaji uses your information to enhance your gaming experience — for example, by recommending games or sports categories based on your preferences. This is entirely optional and you can disable personalized recommendations at any time.

11hibaji never sells your personal information. However, in certain circumstances, limited data may be shared with third parties — those situations are clearly outlined below.

• Payment providers: Only the minimum necessary information is shared to process bKash, Nagad, or bank transactions. These providers operate under their own privacy policies.
• Game Software Provider: Only a user ID and session token are shared with game providers — never your name or contact details.
• Legal Authority: Information may be disclosed where legally required, such as by court order or government investigation.
• Fraud Prevention Service: Suspicious transaction data may be shared with specialist agencies to prevent fraud and money laundering.
• Business Transfer: In the event of a change in 11hibaji's ownership, data may be transferred after users have been notified in advance.

11hibaji uses industry-standard security technologies and practices to protect user data. Our security infrastructure is regularly audited by independent third-party security experts.

• TLS/SSL Encryption: All data transmitted via the website and app is protected with 256-bit TLS encryption.
• Password Hashing: Passwords are never stored in plain text — only bcrypt hashes are stored.
• Two-Factor Authentication (2FA): SMS or app-based 2FA can be enabled for an additional layer of account security.
• Suspicious login alerts: If a login attempt is made from a new device or an unusual location, an alert will be sent via SMS and email.
• Regular security audits: Regular penetration testing is conducted to identify and address potential platform vulnerabilities.
• Data backup: Data is regularly backed up in a secure environment to prevent accidental loss.

If you notice any suspicious activity on your account, change your password immediately and notify us at support@11hibaji.best. Our security team will respond without delay.

11hibaji's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help the platform recognize you.

You can disable cookies through your browser settings. However, turning off essential cookies may affect certain features on 11hibaji. Disabling analytics and preference cookies will not impact the platform's core functionality.

11hibaji believes you should be in control of your own data. The rights listed below are yours and can be exercised at any time.

To exercise any of these rights, email support@11hibaji.best. 11hibaji typically responds to requests within 30 days. In complex cases, it may take up to 90 days — you will be notified in advance if this applies.

11hibaji strictly does not provide services to anyone under the age of 18. Protecting the privacy of minors is a top priority for us.

• Date of birth is verified at registration. Any attempt to register by someone under 18 is automatically rejected by the system.
• If 11hibaji discovers that a minor has registered using false information, the account will be closed immediately and all associated data will be permanently deleted.
• If parents believe their child is using 11hibaji, please contact support@11hibaji.best — action will be taken promptly.

11hibaji does not retain any data longer than necessary. Retention periods for each data type are outlined below.

• Account information: For the duration of the active account and up to 5 years after closure (as required by legal obligations).
• Transaction records: 7 years, as required by financial regulatory authorities.
• KYC documents: Up to 5 years after account closure.
• Support contact: Up to 2 years after last contact.
• Analytics data: Up to 13 months (anonymised and in aggregated form).
• Marketing Consent Records 3 years after consent withdrawal (retained for legal evidence purposes).

Once the retention period expires, data is automatically and securely deleted or anonymised so that no individual can be identified from it.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact 11hibaji's data protection team.

• Email: support@11hibaji.best (Response time: 24–48 hours)
• Live Chat: Available 24/7 on the 11hibaji app and website
• Website: 11hibaji.best

Once your complaint is received, 11hibaji will investigate and take action as promptly as possible. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.